Hardware
UNIWEB stand behind our servers with an "unlimited free replacement warranty" for ALL leased or rented systems, including individual parts ordered as upgrades from UNIWEB. UNIWEB will replace, at no charge (including labor), the following components or system parts: System Enclosures or cases, CPU or Processors, Random Access Memory (RAM), System Motherboards, Controllers, Ethernet Adapters, Ethernet or Network Cards, CD ROMs, Floppy Drives, IDE or SCSI Hard Disk Drives, SCSI Adapters, Video Cards, Sound Cards, Surge Protectors and Un-interrupted Power Supplies (UPS), Network and Power Cables, System Power Supplies, System Fans.
Repair will start upon our identification of the hardware failure and will be completed within 4 hours from problem identification. If faulty hardware replacement takes more than 4 hours, customer will be refunded 1 day credit.
Network Up-Time
UNIWEB guarantees network availability of 99.99% in a given year, excluding scheduled maintenance. Network is considered unavailable if there is a 100% packet loss from UNIWEB to its backbone providers. We will credit customers 1 day credit for occurrence of downtime more than 4 hours within 24 hours. Customer can contact UNIWEB via our customer support website. If the website itself is unreachable, customer can email to
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or by calling +603-7805 2685. UNIWEB's personnel will determine end of downtime by a trace route to the customer's machine from outside UNIWEB. Customer support is available 24/7 via our specially assigned customer support line.
Disclaimers and Warranties
UNIWEB'S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNIWEB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. UNIWEB MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE PROVIDED BY UNIWEB OR ANY OF ITS REPRESENTATIVES WILL CREATE A WARRANTY.
UNIWEB WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, EVEN IF UNIWEB WAS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. UNIWEB'S MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO PROVISION OF ITS SERVICES WILL NOT EXCEED THE TOTAL AMOUNT OF FEES BILLED TO CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
UNIWEB WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM: (i) OTHER UNIWEB CUSTOMERS OR THIRD PARTIES ACCESSING CUSTOMER'S DATA OR ASSIGNED COMPUTERS; (ii) SECURITY BREACHES; (iii) EAVESDROPPING; (iv) DENIAL OF SERVICE ATTACKS; (v) INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING UNIWEB'S SERVICE; (vi) CUSTOMER'S RELIANCE ON OR USE OF THE SERVICE; (vii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR OTHER FAILURES OF PERFORMANCE OF THE SERVICE; (viii) THE ACCURACY, COMPLETENESS, AND USEFULNESS OF THE SERVICE; OR (ix) LOSS OF DATA OR LOSS OF ACCESS TO DATA.
UNIWEB'S LIMITATIONS AND EXCLUSIONS OF LIABILITY APPLY EQUALLY TO UNIWEB'S OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, REPRESENTATIVES, SUPPLIERS, SUBSIDIARIES, PARENTS, AND AFFILIATED COMPANIES.
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